It matters to us what you think
Highfield School aims to do the best for all of our students. Any comments you have will be helpful to us to ensure that we achieve our aims. We all like to hear praise about our work and any compliments will be very welcome, but equally if you have a problem and want to complain, we want you to tell us about it.
There may be something that concerns you. If this is so, please do not hesitate to contact us. Sometimes a phone call or a visit to discuss your concerns will resolve the problem or put right something that has been bothering you. If you are dissatisfied about the way your child is being treated or any action, or lack of action, by us, please let us know your concerns.
What we will do if you do complain
We will deal with your complaint honestly, politely and in confidence and we will look into your complaint thoroughly and fairly. We will keep you up to date at all time with the progress of your complaint. If we have made a mistake we will apologise. We will always tell you what we are going to do to put things right. Our aim is to ensure that formal complaints will receive a full clear written reply within 20 working days.
Annual Review & Education, Health and Care Plans
Quotes from Parents
– parent of a Year 10 student
– parent of a Year 8 student
– parent of a Y11 student
– grand parent of a Year 11 leaver, July 2014
– parent of a Year 11 leaver July 2014, who has moved into Highfield Post 16
– Parents of a Year 11 student who moved onto the Bridge Programme, July 2014