It matters to us what you think

 Highfield School aims to do the best for all of our students.  Any comments you have will be helpful to us to ensure that we achieve our aims.  We all like to hear praise about our work and any compliments will be very welcome, but equally if you have a problem and want to complain, we want you to tell us about it.

There may be something that concerns you.  If this is so, please do not hesitate to contact us.  Sometimes a phone call or a visit to discuss your concerns will resolve the problem or put right something that has been bothering you.  If you are dissatisfied about the way your child is being treated or any action, or lack of action, by us, please let us know your concerns.

What we will do if you do complain

We will deal with your complaint honestly, politely and in confidence and we will look into your complaint thoroughly and fairly.  We will keep you up to date at all time with the progress of your complaint.  If we have made a mistake we will apologise.  We will always tell you what we are going to do to put things right.  Our aim is to ensure that formal complaints will receive a full clear written reply within 20 working days.